Terms of service

General Terms and Conditions – Cookie au beurre
Article 1 – Definitions

In these general terms and conditions, the following is understood to mean:

Cookie au beurre: the company that sells cookies to consumers via a webshop.

Chamber of Commerce number: 99120127

Customer / Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into an agreement with Cookie au beurre.

Agreement: any agreement concluded between Cookie au beurre and the customer via the webshop.

Products: all cookies and related products offered by Cookie au beurre.

Article 2 – Applicability

These general terms and conditions apply to every offer from Cookie au beurre and to every distance contract concluded.

Deviations from these terms and conditions are only valid if agreed upon in writing.

Before the agreement is concluded, the text of these general terms and conditions is made available to the customer via the webshop. Article 3 – The Offer

All offers in the webshop are without obligation, unless expressly stated otherwise.

Cookie au beurre does its best to describe the products as clearly and accurately as possible.

Obvious errors or mistakes in the offer do not bind Cookie au beurre.

Article 4 – Formation of the Agreement

The agreement is formed at the moment the customer places an order and receives a confirmation thereof by email.

Cookie au beurre reserves the right to refuse orders or to set additional conditions.

Article 5 – Prices and Payment

All prices are in euros and include VAT, unless stated otherwise.

Any shipping costs will be clearly stated before finalizing the order.

Payment takes place via the payment methods offered in the webshop.

The order will only be shipped after full payment has been received.

Article 6 – Delivery

Cookie au beurre will ship orders as soon as possible.

Delivery takes place at the address provided by the customer.

Stated delivery times are indicative and not binding deadlines.

Cookie au beurre is not liable for delays caused by the delivery service.

Article 7 – Right of withdrawal

The customer has the right to terminate the agreement within 14 days after receipt of the products without giving any reason.

During the cooling-off period, the customer shall handle the product with care.

Due to hygiene and food safety concerns, opened or partially used food products cannot be returned, unless the product was damaged or incorrectly delivered upon receipt.

If the customer exercises the right of withdrawal, the costs of return shipment are at their own expense.

Article 8 – Complaints and warranty

Complaints regarding the execution of the agreement must be reported within a reasonable period after discovery.

Cookie au beurre will respond to complaints as soon as possible, but no later than within 14 days.

Cookie au beurre guarantees that the products comply with the agreement and legal requirements. Article 9 – Liability

Cookie au beurre is not liable for indirect damages, including consequential damages or lost profits.

The liability of Cookie au beurre is in all cases limited to the amount of the order to which the liability relates.

This limitation does not apply if the damage is the result of intent or gross negligence.

Article 10 – Force Majeure

Cookie au beurre is not obliged to fulfill any obligation if it is hindered in doing so by force majeure.

Force majeure is understood to mean any circumstance beyond the control of Cookie au beurre, including delays at suppliers or delivery services.

Article 11 – Applicable Law and Disputes

All agreements are governed exclusively by Dutch law.

Disputes shall be submitted to the competent court in the Netherlands.